Root Arcana

Author: Donna MacMillan

In my humble opinion, the number one issue a company should be paying attention to is customer, wording for a gift certificate, service. But it seems more and more that getting the sale is taking priority over making the customer happy. Below are several examples of poor service – how would your company handled each of these circumstances?I ordered file cabinets from Staples through their on-line store and was given a specific delivery date that their trucking company would deliver.  Read more...

Author: Arch McNab

In the Part 1 our hapless hero has had pretty much everything that can go wrong go wrong for him on his way out the door and in to work. Once he arrives there….late….things don’t improve and, slow pitch bats
, he has now been summoned to the office of the BIG BOSS….so you know this isn’t going to be a good day straight off the bat. Not unless he is going to offer you a promotion, one that rewards you for arriving late for work.  Read more...